Frequently Asked Questions

After you place your order, our team creates a digital proof of your custom keepsake within 48 hours. We will email it to you for approval. You can request unlimited free revisions until it is perfect. We only print after you approve.

Proof creation takes 1-2 days. After you approve, production takes 2-4 days. US shipping takes 2-5 business days. International shipping takes 5-10 business days. Total typical time: 5-12 business days.

No problem! We offer unlimited free revisions. Tell us what you would like changed, and our artists will update the proof. We do not print until you are 100% happy. If you still are not satisfied, we offer a remake guarantee.

Since each item is custom-made just for you, we cannot offer returns. However, if there is a defect or error on our part, we will remake it free of charge. Our remake guarantee ensures you love your keepsake.

A well-lit, front-facing photo works best. Natural outdoor light is ideal. Avoid blurry photos, filters, or pets lying down. The clearer the photo, the better the portrait will look.

Yes! We can include multiple pets in a single portrait or keepsake. Select the multi-pet option and upload photos of each pet. Prices vary based on the number of pets.

We create keepsakes for dogs, cats, rabbits, horses, birds, and most pets. If you have a unique pet, contact us and we will let you know if we can create a portrait.

If you are not happy with the final printed product, we will remake it free of charge. This covers printing defects, damage in transit, and significant quality issues. Contact us within 30 days of delivery.

Yes! We ship to the US, Canada, UK, Australia, Europe, and many other countries. International shipping costs $9.95-$17.95 depending on the destination. Free shipping on orders over $75.

Absolutely! You can ship directly to the recipient. Include a gift message during checkout and we will include a heartfelt card with your message.

Canvas portraits come in 16x20 (standard) and 18x24 (large). Posters are 12x16. Blankets are 50x60. Apparel is available in sizes S-3XL. Digital products are standard formats.

Canvas prints: wipe with a dry cloth, avoid direct sunlight. Blankets: machine wash cold, tumble dry low. Mugs: microwave and dishwasher safe. Apparel: machine wash inside out.